All orders are shipped via the GLS courier service. Shipments are processed Monday through Friday. Shipping costs are the responsibility of the customer and vary depending on the destination country.
Orders are generally dispatched within 24 business hours from the time the order confirmation is received, excluding national holidays. Shipping delays may occur in connection with payment verification procedures. Delivery times may also be affected by customs clearance requirements, force majeure events, or circumstances impacting access to the delivery destination.
Returns
Customers may submit a return request within7 daysof receiving their order. They then have an additional7 daysto return the item.
Items must be returned inside the original box received.
To initiate a return request, customers must contact our Customer Service atinfo@magiaprofessional.it which will provide all required documentation and instructions. Return shipping costs for sending items back to our warehouse are covered by the buyer.
Once the returned merchandise is received and inspected, and provided it matches the condition of the original shipment — as determined at the sole discretion of Mo.Ma. s.r.l. — a refund will be issued. Refunds are processed to the same payment method used at the time of purchase. Refund times vary depending on the payment method.
If items are returned without complying with our website policy, any additional costs incurred will be deducted from the final refund amount.
Refund Conditions
Customers may request a return or exchange within7 daysfrom the date of delivery. They then have an additional7 daysto return the item. Returned or exchanged items must comply with the following conditions:
• Each item must be returned with all original labels, packaging, and accessories, included with the order.
• Items must be returned in their original box, which is considered part of the product itself. The box must not be damaged, altered, or used as the sole outer packaging.
• If the customer receives defective merchandise, or if a shipping error occurs on the part of Mo.Ma. s.r.l., the customer must follow the same instructions set out above. Mo.Ma. s.r.l. reserves the right to request photographic evidence before authorizing a return for defective merchandise and will bear the return shipping costs.
• Authorized returns must be shipped from the same country where the original order was delivered.
• Mo.Ma. s.r.l. reserves the right to refuse unauthorized returns or returns that do not comply with all stated conditions. In such cases, the merchandise will be returned to the sender at the original shipping address. Acceptance of non-compliant returns may incur a fee equal to10% of the value of the returned merchandise.
For all matters not expressly covered herein, European distance-selling regulations apply.
Order Cancellation
Customers may request free order cancellation within6 hoursof receiving the order confirmation email.
Cancellation requests must be submittedin writingtoinfo@magiaprofessional.it no other method of communication will be considered valid.
If the customer requests cancellation after this period, or refuses to accept the order once the package has reached its destination, Mo.Ma. s.r.l.reserves the right to charge all costs incurred up to that point, including handling and return costs associated with the order’s return to our warehouses.
